Field Service Engineer I
FLSA Status: Non-Exempt (Hourly)
Reports To: Project Manager
Manage People: No
Location: Headquarters in Marietta, GA | Worksites in USA & International
Posted: 02/21/2025
Job Summary:
The Field Service Engineer II provides on-site support and technical assistance with various products and equipment. Responsibilities include installation, troubleshooting, and routine maintenance to ensure optimal functionality. The role involves analyzing failures, repairing or replacing components, and ensuring service meets quality and safety standards. The Field Service Engineer II also assists with customer training and documentation of service activities.
Responsibilities:
Technical Support & Maintenance:
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Install, troubleshoot, and maintain products and equipment on-site.
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Analyze product failures and perform necessary repairs or replacements.
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Conduct quality and safety inspections on serviced equipment.
Customer Support & Training:
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Provide on-site support and answer product-related inquiries.
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Conduct customer training on product features and maintenance.
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Foster strong customer relationships and escalate complex issues as needed.
Documentation & Reporting:
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Develop detailed service reports documenting troubleshooting steps and solutions.
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Track and log maintenance activities to ensure regulatory compliance.
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Maintain accurate records of service history and equipment performance.
Compliance & Safety:
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Adhere to industry regulations and company safety protocols.
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Participate in risk assessments and safety training initiatives.
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Ensure compliance with best practices in field operations.
Requirements:
Technical Skills:
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Field Engineering & Troubleshooting
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Preventive Maintenance & Equipment Repair
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Component Installation & System Upgrades
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Process Documentation & Regulatory Compliance
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Customer Support & Service Delivery
Soft Skills:
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Effective Communication & Customer Interaction -
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Analytical Thinking & Problem-Solving -
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Time Management & Task Prioritization -
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Adaptability & Team Collaboration -
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Strong Safety Awareness
Qualifications:
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Bachelor's degree in a technical field preferred.
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2-4 years of experience in field service or technical support.
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Familiarity with electronic troubleshooting and preventive maintenance.
Salary Range:
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Salary Range: The salary range for this position is $35.24 - $38.89 per hour, based on the candidate’s knowledge, skills, abilities, and relevant experience. This position also offers a comprehensive benefits package to support employee well-being and professional growth.
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Field Service Engineer II
FLSA Status: Non-Exempt (Hourly)
Reports To: Project Manager
Manage People: No
Location: Headquarters in Marietta, GA | Worksites in USA & International
Posted: 02/21/2025
Job Summary:
The Field Service Engineer II provides on-site support and technical assistance with various products and equipment. Responsibilities include installation, troubleshooting, and routine maintenance to ensure optimal functionality. The role involves analyzing failures, repairing or replacing components, and ensuring service meets quality and safety standards. The Field Service Engineer II also assists with customer training and documentation of service activities.
Responsibilities:
Technical Support & Maintenance:
-
Install, troubleshoot, and maintain products and equipment on-site.
-
Analyze product failures and perform necessary repairs or replacements.
-
Conduct quality and safety inspections on serviced equipment.
Customer Support & Training:
-
Provide on-site support and answer product-related inquiries.
-
Conduct customer training on product features and maintenance.
-
Foster strong customer relationships and escalate complex issues as needed.
Documentation & Reporting:
-
Develop detailed service reports documenting troubleshooting steps and solutions.
-
Track and log maintenance activities to ensure regulatory compliance.
-
Maintain accurate records of service history and equipment performance.
Compliance & Safety:
-
Adhere to industry regulations and company safety protocols.
-
Participate in risk assessments and safety training initiatives.
-
Ensure compliance with best practices in field operations.
Administrative Coordinator
FLSA Status: Non-Exempt (Hourly)
Reports To: Manager
Manage People: No
Location: Headquarters in Marietta, GA
Posted: 05/24/2025
Job Summary:
We are seeking a highly organized, detail-oriented Administrative Coordinator to oversee the day-to-day operations of our Marietta office. This role provides critical support across multiple areas including general office administration, project scheduling, basic proposal generation, and accounts payable support. The ideal candidate is a problem-solver with a proactive mindset, strong communication skills, and the ability to thrive in a fast-paced, team-focused environment.
Responsibilities:
Office Administration:
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Serve as the first point of contact for staff and visitors.
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Answer and direct phone calls; respond to general inquiries.
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Maintain inventory of office supplies and place orders as needed.
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Distribute mail and manage document filing (both digital and physical.)
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Keep the office environment organized and efficient.
Project & Proposal Support
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Assist the project management team with scheduling work crews and tracking assignments
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Use company templates to prepare and send proposals to clients.
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Update and maintain project documentation and internal calendars.
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Adjust schedules as needed based on staffing or project demands.
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Communicate changes and updates to internal teams clearly and promptly.
Accounts Payable & Expense Tracking:
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Process invoices and assist with expense report reviews.
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Monitor for missing or incomplete information and follow up as needed.
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Escalate issues or inconsistencies to the appropriate team.
Requirements:
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Intermediate proficiency in Microsoft Excel and Word.
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Working knowledge of Canva and CRM systems.
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Strong attention to detail with excellent written and verbal communication skills.
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Ability to manage multiple tasks and prioritize effectively.
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Positive, professional demeanor with a commitment to customer service.
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Comfortable working independently and taking ownership of assigned tasks.
Preferred Qualifications:
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3+ years of experience in an administrative, office coordination, or project support role.
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Experience in a construction, industrial, or engineering environment.
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Associate degree in business administration or a related field preferred (or equivalent experience.)
Administrative Coordinator
FLSA Status: Non-Exempt (Hourly)
Reports To: Manager
Manage People: No
Location: Headquarters in Marietta, GA
Posted: 05/24/2025
Job Summary:
We are seeking a highly organized, detail-oriented Administrative Coordinator to oversee the day-to-day operations of our Marietta office. This role provides critical support across multiple areas including general office administration, project scheduling, basic proposal generation, and accounts payable support. The ideal candidate is a problem-solver with a proactive mindset, strong communication skills, and the ability to thrive in a fast-paced, team-focused environment.
Requirements:
-
Intermediate proficiency in Microsoft Excel and Word.
-
Working knowledge of Canva and CRM systems.
-
Strong attention to detail with excellent written and verbal communication skills.
-
Ability to manage multiple tasks and prioritize effectively.
-
Positive, professional demeanor with a commitment to customer service.
-
Comfortable working independently and taking ownership of assigned tasks.
Preferred Qualifications:
-
3+ years of experience in an administrative, office coordination, or project support role.
-
Experience in a construction, industrial, or engineering environment.
-
Associate degree in business administration or a related field preferred (or equivalent experience.)
Salary Range:
-
The salary range for this position is based on the candidate’s knowledge, skills, abilities, and relevant experience. This position also offers a comprehensive benefits package to support employee well-being and professional growth.
Benefits:
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Medical, Dental, and Vision Insurance
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Short-Term Disability + Long-Term Disability (Company Paid)
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Paid Life Insurance (Company Paid)
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401K with a 6% Company Match
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Vacation and PTO Time
Responsibilities:
Office Administration:
-
Serve as the first point of contact for staff and visitors.
-
Answer and direct phone calls; respond to general inquiries.
-
Maintain inventory of office supplies and place orders as needed.
-
Distribute mail and manage document filing (both digital and physical.)
-
Keep the office environment organized and efficient.
Project & Proposal Support:
-
Assist the project management team with scheduling work crews and tracking assignments • Use company templates to prepare and send proposals to clients.
-
Update and maintain project documentation and internal calendars.
-
Adjust schedules as needed based on staffing or project demands.
-
Communicate changes and updates to internal teams clearly and promptly.
Accounts Payable & Expense Tracking:
-
Process invoices and assist with expense report reviews.
-
Monitor for missing or incomplete information and follow up as needed.
-
Escalate issues or inconsistencies to the appropriate team.
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