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Field Service Engineer I

FLSA Status: Non-Exempt (Hourly)

Reports To: Project Manager

Manage People: No

Location: Headquarters in Marietta, GA | Worksites in USA & International

Posted: 02/21/2025

Job Summary:

The Field Service Engineer II provides on-site support and technical assistance with various products and equipment. Responsibilities include installation, troubleshooting, and routine maintenance to ensure optimal functionality. The role involves analyzing failures, repairing or replacing components, and ensuring service meets quality and safety standards. The Field Service Engineer II also assists with customer training and documentation of service activities.

Responsibilities:

Technical Support & Maintenance:

  • Install, troubleshoot, and maintain products and equipment on-site. 

  • Analyze product failures and perform necessary repairs or replacements. 

  • Conduct quality and safety inspections on serviced equipment.

​​

Customer Support & Training:

  • Provide on-site support and answer product-related inquiries. 

  • Conduct customer training on product features and maintenance. 

  • Foster strong customer relationships and escalate complex issues as needed.

​​

Documentation & Reporting:

  • Develop detailed service reports documenting troubleshooting steps and solutions. 

  • Track and log maintenance activities to ensure regulatory compliance. 

  • Maintain accurate records of service history and equipment performance.

​​

Compliance & Safety:

  • Adhere to industry regulations and company safety protocols. 

  • Participate in risk assessments and safety training initiatives. 

  • Ensure compliance with best practices in field operations.

Requirements:

Technical Skills: 

  • Field Engineering & Troubleshooting

  • Preventive Maintenance & Equipment Repair

  • Component Installation & System Upgrades

  • Process Documentation & Regulatory Compliance

  • Customer Support & Service Delivery

         

Soft Skills: 

  • Effective Communication & Customer Interaction -

  • Analytical Thinking & Problem-Solving -

  • Time Management & Task Prioritization -

  • Adaptability & Team Collaboration -

  • Strong Safety Awareness

Qualifications:

  • Bachelor's degree in a technical field preferred. 

  • 2-4 years of experience in field service or technical support. 

  • Familiarity with electronic troubleshooting and preventive maintenance.

Salary Range:

  • Salary Range: The salary range for this position is $35.24 - $38.89 per hour, based on the candidate’s knowledge, skills, abilities, and relevant experience. This position also offers a comprehensive benefits package to support employee well-being and professional growth.

Field Service Engineer II

FLSA Status: Non-Exempt (Hourly)

Reports To: Project Manager

Manage People: No

Location: Headquarters in Marietta, GA | Worksites in USA & International

Posted: 02/21/2025

Job Summary:

The Field Service Engineer II provides on-site support and technical assistance with various products and equipment. Responsibilities include installation, troubleshooting, and routine maintenance to ensure optimal functionality. The role involves analyzing failures, repairing or replacing components, and ensuring service meets quality and safety standards. The Field Service Engineer II also assists with customer training and documentation of service activities.

Responsibilities:

Technical Support & Maintenance:

  • Install, troubleshoot, and maintain products and equipment on-site. 

  • Analyze product failures and perform necessary repairs or replacements. 

  • Conduct quality and safety inspections on serviced equipment.

​​

Customer Support & Training:

  • Provide on-site support and answer product-related inquiries. 

  • Conduct customer training on product features and maintenance. 

  • Foster strong customer relationships and escalate complex issues as needed.

​​

Documentation & Reporting:

  • Develop detailed service reports documenting troubleshooting steps and solutions. 

  • Track and log maintenance activities to ensure regulatory compliance. 

  • Maintain accurate records of service history and equipment performance.

​​

Compliance & Safety:

  • Adhere to industry regulations and company safety protocols. 

  • Participate in risk assessments and safety training initiatives. 

  • Ensure compliance with best practices in field operations.

Requirements:

Technical Skills: 

  • Field Engineering & Troubleshooting

  • Preventive Maintenance & Equipment Repair

  • Component Installation & System Upgrades

  • Process Documentation & Regulatory Compliance

  • Customer Support & Service Delivery

         

Soft Skills: 

  • Effective Communication & Customer Interaction -

  • Analytical Thinking & Problem-Solving -

  • Time Management & Task Prioritization -

  • Adaptability & Team Collaboration -

  • Strong Safety Awareness

Qualifications:

  • Bachelor's degree in a technical field preferred. 

  • 2-4 years of experience in field service or technical support. 

  • Familiarity with electronic troubleshooting and preventive maintenance.

Field Service Engineer II

FLSA Status: Non-Exempt (Hourly)

Reports To: Manager

Manage People: No

Location: Headquarters in Marietta, GA | Worksites in USA & International

Posted: 02/21/2025

Job Summary:

The Field Service Engineer II provides on-site support and technical assistance with various products and equipment. Responsibilities include installation, troubleshooting, and routine maintenance to ensure optimal functionality. The role involves analyzing failures, repairing or replacing components, and ensuring service meets quality and safety standards. The Field Service Engineer II also assists with customer training and documentation of service activities.

Responsibilities:

Responsibilities:

  • Technical Support & Maintenance:

  • Install, troubleshoot, and maintain products and equipment on-site. 

  • Analyze product failures and perform necessary repairs or replacements. 

  • Conduct quality and safety inspections on serviced equipment.

​​
Customer Support & Training:

  • Provide on-site support and answer product-related inquiries. 

  • Conduct customer training on product features and maintenance. 

  • Foster strong customer relationships and escalate complex issues as needed.

​​
Documentation & Reporting:

  • Develop detailed service reports documenting troubleshooting steps and solutions. 

  • Track and log maintenance activities to ensure regulatory compliance. 

  • Maintain accurate records of service history and equipment performance.

​​
Compliance & Safety:

  • Adhere to industry regulations and company safety protocols. 

  • Participate in risk assessments and safety training initiatives. -

  • Ensure compliance with best practices in field operations.

Requirements:

Technical Skills: 

  • Field Engineering & Troubleshooting

  • Preventive Maintenance & Equipment Repair

  • Component Installation & System Upgrades

  • Process Documentation & Regulatory Compliance

  • Customer Support & Service Delivery

    

Soft Skills: 

  • Effective Communication & Customer Interaction 

  • Analytical Thinking & Problem-Solving 

  • Time Management & Task Prioritization 

  • Adaptability & Team Collaboration -

  • Strong Safety Awareness

Qualifications:

  • Bachelor's degree in a technical field preferred. 

  • 2-4 years of experience in field service or technical support. 

  • Familiarity with electronic troubleshooting and preventive maintenance.

Field Service Engineer II

FLSA Status: Non-Exempt (Hourly)

Reports To: Project Manager

Manage People: No

Location: Headquarters in Marietta, GA | Worksites in USA & International

Posted: 02/21/2025

Job Summary:

The Field Service Engineer II provides on-site support and technical assistance with various products and equipment. Responsibilities include installation, troubleshooting, and routine maintenance to ensure optimal functionality. The role involves analyzing failures, repairing or replacing components, and ensuring service meets quality and safety standards. The Field Service Engineer II also assists with customer training and documentation of service activities.

Requirements:

Technical Skills: 

  • Field Engineering & Troubleshooting

  • Preventive Maintenance & Equipment Repair

  • Component Installation & System Upgrades

  • Process Documentation & Regulatory Compliance

  • Customer Support & Service Delivery

         

Soft Skills: 

  • Effective Communication & Customer Interaction -

  • Analytical Thinking & Problem-Solving -

  • Time Management & Task Prioritization -

  • Adaptability & Team Collaboration -

  • Strong Safety Awareness

Qualifications:

  • Bachelor's degree in a technical field preferred. 

  • 2-4 years of experience in field service or technical support. 

  • Familiarity with electronic troubleshooting and preventive maintenance.

Salary Range:

  • The salary range for this position is $35.24 - $38.89 per hour, based on the candidate’s knowledge, skills, abilities, and relevant experience. This position also offers a comprehensive benefits package to support employee well-being and professional growth.

Responsibilities:

Technical Support & Maintenance:

  • Install, troubleshoot, and maintain products and equipment on-site. 

  • Analyze product failures and perform necessary repairs or replacements. 

  • Conduct quality and safety inspections on serviced equipment.

​​

Customer Support & Training:

  • Provide on-site support and answer product-related inquiries. 

  • Conduct customer training on product features and maintenance. 

  • Foster strong customer relationships and escalate complex issues as needed.

​​

Documentation & Reporting:

  • Develop detailed service reports documenting troubleshooting steps and solutions. 

  • Track and log maintenance activities to ensure regulatory compliance. 

  • Maintain accurate records of service history and equipment performance.

​​

Compliance & Safety:

  • Adhere to industry regulations and company safety protocols. 

  • Participate in risk assessments and safety training initiatives. 

  • Ensure compliance with best practices in field operations.

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